ProMarketing
Created and organized with the goal of becoming one of the leading companies in this sector in Albania, ProMarketing was founded in September 2011 with the opening of its first office in Tirana. Over the years, it has consistently demonstrated an ability to grow and expand, in terms of both resources and assets, establishing itself as an international company.
Tailored contact center solutions
Our Services
INBOUND & OUTBOUND
Our inbound services are designed to meet every type of need in the field of customer care aimed at acquiring new clients, providing assistance services, managing complaints, and offering help desk support. We also provide outbound call services, which are essential for maintaining a constant and effective presence in sensitive market areas for each company. With the expertise of our team of specialized operators, we design specific telesales campaigns, conduct market research and customer satisfaction surveys, carry out credit activities, and develop and maintain customer databases. Additionally, we conduct welcome calls and ensure quality assurance to enhance customer satisfaction.
BACK OFFICE
In our contact center, we also perform back-office activities such as invoice reporting and reconciliation, specialized help desk support, document archiving, data entry, quality checks, database management, chat support, and management of complaint emails and PEC flows. Specifically for the energy sector, our specialized back-office activities include contract validations, connections (activations and deactivations), transfers and changes in tariff plans, and sales support help desk.
DIGITALIZATION OF PAPER ARCHIVES
We take care of the dematerialization of paper archives in each phase: from the preparation and scanning of documents, to manual indexing or by applying barcode, up to the storage and destruction of paper archives in full compliance with safety and privacy requirements.
Tailored Solutions!
We have been offering excellent service since 2011 with availability 7/7 H24
Increase conversion rate
Organic Search Engine Optimisation
We build and activate brands through cultural insight, strategic vision, and the power of emotion across every element of its expression. Our eCommerce design starts and ends with a best-in-class experience strategy that builds brands and drives transactions.
Real-time analytics.
We build and maintain contacts through cultural insight, strategic vision and the power of emotion through every element of its expression.
How we do it
See how we do it
Brainstorming and
creative ideas
Building the strategy to
boost your sales
Contributing to reach
more people
Our customers
VODAFONE
GREENNETWORK ENERGY
FASTWEB
SORGENIA
WINDTRE
Grow your business
What happens with our clients?
Our clients receive services and advice in the field of marketing and communication strategies. We help them achieve their marketing goals. In addition, we work with them to identify their specific needs and develop personalized strategies that help them grow and succeed in business.
Latest news
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