OUR SERVICES
INBOUND & OUTBOUND
Our inbound services are designed to meet every type of need in the field of customer care aimed at acquiring new clients, providing assistance services, managing complaints, and offering help desk support. We also provide outbound call services, which are essential for maintaining a constant and effective presence in sensitive market areas for each company.
With the expertise of our team of specialized operators:
- we design specific telesales campaigns,
- conduct market research and customer satisfaction surveys,
- carry out credit activities,
- and develop and maintain customer databases.
- Additionally, we conduct welcome calls and ensure quality assurance to enhance customer satisfaction.
BACK OFFICE
In our Contact Center, we also perform back-office activities such as invoice reporting and reconciliation, specialized help desk support, document archiving, data entry, quality checks, database management, chat support, and management of complaint emails and PEC flows. Specifically for the energy sector, our specialized back-office activities include contract validations, connections (activations and deactivations), transfers and changes in tariff plans, and sales support help desk.
DIGITALIZATION OF PAPER ARCHIVES
We take care of the dematerialization of paper archives in each phase: from the preparation and scanning of documents, to manual indexing or by applying barcode, up to the storage and destruction of paper archives in full compliance with safety and privacy requirements.
